Overview
Follow a property’s day: incoming bookings, the room calendar, the front desk and reports.
Watch the videoBookings and daily operations, in one place.
PMS for vacation rentals and hospitality. Follow bookings, rooms, guest arrivals and recorded payments with your team.
A booking arrives. Your day continues in InnSync.
One calendar for your channels.
The recorded workflow brings Booking.com, Airbnb and direct guest conversations into the booking calendar. A sold night stops being available on the other channels.
See each night on the booking calendar.
Review rooms, rates and booking sources. Open the details to check dates, category and the remaining amount to collect.
Keep the front desk in step with the day.
Check arrivals, departures, guests in house and overdue departures. Recording attendance does not confirm payment or documents.
Record what you have received.
Check totals, receipts and the remaining balance. Your team confirms a provisional booking after recording payment.
Review the Booking.com connection workflow.
The test walkthrough shows room mapping and checks before opening sales. Review synchronization and existing bookings with your team.
Bring over existing bookings.
The team imports future bookings from an export or spreadsheet. Review opening balances before recording previous receipts.
Understand results by category and channel.
Review occupancy, average daily rate and revenue by category, channel and month.
From guest conversation to provisional booking.
The demonstrated provisional booking holds a room while the guest pays. Your team confirms receipt; without confirmation, the dates are released.
Get to know InnSync, video by video.
Follow the guide to understand each part of your operation.
View the complete guide
Account, team and roles
Set up your account, invite the team and choose who can access each part of the operation.
Watch the video
Room categories and rooms
Create room categories, choose the sales unit and organize the rooms shown on the calendar.
Watch the video
Rates, seasons and rules
Set category rates, adjust dates and seasons, and review booking rules before opening sales.
Watch the video
Connect Booking.com
Connect the property’s Booking.com account, map categories and rates, and reconcile bookings before opening sales.
Watch the video
Airbnb and other channels
Understand channel connections and what must be checked before sending rates and availability.
Watch the video
Import existing bookings
Bring future bookings from your previous system and distinguish opening balances from new receipts.
Watch the video
The booking calendar
Read the room calendar, enter a direct booking, block dates and move a stay between rooms.
Watch the video
How a Booking.com booking arrives
See how a Booking.com reservation reaches the calendar and how changes or cancellations update the stay.
Watch the video
Daily front-desk operations
Check today’s arrivals, departures and in-house guests, and record check-in or check-out.
Watch the video
Record a payment
Record a payment already received and confirm a provisional booking after checking the receipt.
Watch the video
Cancellations and refunds
Review a cancelled booking’s balance, retained amount and any refund that must be recorded.
Watch the video
Daily close
Reconcile daily receipts and outgoings by payment method, then close or reopen the day.
Watch the video
Guest notices
Review the messages guests receive from booking through departure and adjust their settings.
Watch the video
Reports
Read occupancy, average daily rate, RevPAR and gross revenue for the selected period.
Watch the videoFrequently asked questions
Where do I cancel a Booking.com booking?
On Booking.com itself. InnSync follows the change or cancellation.
Is there an app?
Install InnSync from your browser and open it through its own icon and window. It is a web app, not a native store app.
Use on your phoneDo I need an app-store download?
No. On iPhone use Safari, Share and Add to Home Screen. On Android use the Chrome menu.
Use on your phoneDoes it work on iPhone?
Yes, on supported devices. Install on the Home Screen, open the icon and allow notifications. iOS requires installation for web notifications.
Use on your phoneCan I get alerts with the app closed?
Yes, after enabling and allowing them on the device, according to your preferences. On a computer, the tab can close but the browser must remain open.
Use on your phoneUse on your phone
Install from your browser and open the Home Screen icon. It is an installable web app, with no App Store or Google Play download.
Use on your phone
InnSync on your phone: like an app
Install InnSync from your browser and configure notifications on your phone or computer.
Watch the videoBring your team into InnSync.
Log in or create your account to get started.