Cancellations and refunds
Review a cancelled booking’s balance, retained amount and any refund that must be recorded.
Watch the videoReconcile daily receipts and outgoings by payment method, then close or reopen the day.
Reconcile daily receipts and outgoings by payment method, then close or reopen the day. Use the chapters to follow each step in the recording and refer back to the written instructions.
Choose a day or navigate between dates. Without receipts, the page states there are no amounts for that day.
Compare money in, money out and the daily balance, also broken down by payment method. Totals use confirmed receipts only.
Each row identifies guest, movement, time, method and operator. Use receipt and booking links to check.
Only confirmed amounts contribute to cash totals. Retained deposits and platform payouts do not add to the daily total.
The page offers monthly export and printing. These buttons are not used in the recording.
Check your property’s data before carrying out the demonstrated actions. Continue with the related guides below to review the previous and next parts of the workflow.
Review a cancelled booking’s balance, retained amount and any refund that must be recorded.
Watch the videoReview the messages guests receive from booking through departure and adjust their settings.
Watch the videoLog in or create your account to get started.