Overview

Before you start

• Access to your property account and the features shown in the video.
• Team permissions and feature configuration checked before making changes.

Overview

Follow a property’s day: incoming bookings, the room calendar, the front desk and reports. Use the chapters to follow each step in the recording and refer back to the written instructions.

One calendar for channels

Channel bookings share one calendar. A sold night stops being available on the other channels.

Your daily overview

Check arrivals, departures and guests staying today. The items below identify work needing your team’s attention.

The booking calendar

Read the calendar by room and night. Colors distinguish team entries from Booking.com bookings; dashed blocks identify provisional bookings.

A Booking.com booking

Open the booking to check room, dates, amount and source. A Booking.com booking takes an available room in the purchased category.

The provisional booking

A provisional booking holds the room while the guest pays. Your team confirms payment; without confirmation, the dates are released.

Room categories

Group rooms by category and set rates. Category rates are sent to the channels.

Daily front desk

At the front desk, check arrivals, departures and guests in house. Record attendance through check-in and check-out.

Reports

Review occupancy, average daily rate and revenue. Switch between room category, channel and month.

Wrap-up

Check your property’s data before carrying out the demonstrated actions. Continue with the related guides below to review the previous and next parts of the workflow.