Overview
Follow a property’s day: incoming bookings, the room calendar, the front desk and reports.
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Follow the guide to understand each part of your operation.
PMS guide
Account, team and roles
Set up your account, invite the team and choose who can access each part of the operation.
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Room categories and rooms
Create room categories, choose the sales unit and organize the rooms shown on the calendar.
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Rates, seasons and rules
Set category rates, adjust dates and seasons, and review booking rules before opening sales.
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Connect Booking.com
Connect the property’s Booking.com account, map categories and rates, and reconcile bookings before opening sales.
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Airbnb and other channels
Understand channel connections and what must be checked before sending rates and availability.
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Import existing bookings
Bring future bookings from your previous system and distinguish opening balances from new receipts.
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The booking calendar
Read the room calendar, enter a direct booking, block dates and move a stay between rooms.
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How a Booking.com booking arrives
See how a Booking.com reservation reaches the calendar and how changes or cancellations update the stay.
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Daily front-desk operations
Check today’s arrivals, departures and in-house guests, and record check-in or check-out.
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Record a payment
Record a payment already received and confirm a provisional booking after checking the receipt.
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Cancellations and refunds
Review a cancelled booking’s balance, retained amount and any refund that must be recorded.
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Daily close
Reconcile daily receipts and outgoings by payment method, then close or reopen the day.
Watch the videoCarmen sales on WhatsApp
A planned guide to Carmen’s WhatsApp sales workflow. Recording coming soon.
Guest notices
Review the messages guests receive from booking through departure and adjust their settings.
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Reports
Read occupancy, average daily rate, RevPAR and gross revenue for the selected period.
Watch the videoFor the whole platform
InnSync on your phone: like an app
Install InnSync from your browser and configure notifications on your phone or computer.
Watch the videoBring your team into InnSync.
Log in or create your account to get started.