Daily front-desk operations

Before you start

• Access to your property account and the features shown in the video.
• Team permissions and feature configuration checked before making changes.

Overview

Check today’s arrivals, departures and in-house guests, and record check-in or check-out. Use the chapters to follow each step in the recording and refer back to the written instructions.

Review rooms

Review ready, dirty and overdue-cleaning rooms before arrivals. Cleaning status appears before the list of today’s bookings.

Review the list

Use arrivals, departures, in-house and overdue-departure lists to follow the day. Filter the status you want to review instead of searching all bookings.

Record check-in

Enter the actual arrival time, review and confirm check-in. This records attendance, not payment or documents.

Check-in recorded

After recording arrival, the guest moves to the in-house list with the actual time. Payment and documents remain separate checks.

Record departure

Record departure with the actual time. An overdue planned departure stays in the overdue list until recorded.

A walk-in guest

For an arrival without a booking, use the walk-in guest action at the top of the page. This action is at the top of the front desk, separate from existing bookings.

Wrap-up

Check your property’s data before carrying out the demonstrated actions. Continue with the related guides below to review the previous and next parts of the workflow.