This policy explains when an InnSync subscription is refunded. Orders are processed by our reseller Paddle.com, the merchant of record, which issues refunds on our behalf.

1. Free trial

Where a free trial is offered, no payment details are taken and nothing is charged during it. If you do not subscribe, the trial simply ends.

2. First payment: 14-day refund

If InnSync is not right for you, you can ask for a full refund of your first payment within 14 days of the charge, without giving a reason. The subscription is then cancelled. If the first payment secured a founding price, the founding place is released.

3. Renewals

Monthly renewals are not refunded, except where the service was not delivered or the law requires it. Cancel before your next billing date to stop the next charge; you keep access until the end of the period you paid for.

4. Changes in units

When the number of units on your plan changes, the difference is adjusted on your next invoice rather than refunded separately.

5. Billing errors

If you were charged in error, for example twice for the same period, we refund the incorrect charge in full, whenever you report it.

6. How to ask for a refund

Write to contato@innsync.com.br from the e-mail address on your account, or reply to the receipt you received from Paddle. Approved refunds go back to the original payment method; the time they take to appear depends on your bank or card issuer.

This policy does not affect any rights you have under the law of your country.