How a Booking.com booking arrives

Before you start

• Booking.com configured and bookings checked before opening sales.
• Access to Booking.com to make changes or cancellations.

Overview

See how a Booking.com reservation reaches the calendar and how changes or cancellations update the stay. Use the chapters to follow each step in the recording and refer back to the written instructions.

Before the booking

Check the available nights on the booking calendar before the new booking arrives. The example uses Room 07, with today and tomorrow free and a rate displayed for each night.

What arrives

After the purchase on Booking.com, the booking appears in blue and occupies an available room in the purchased category. Your team does not need to enter it again. Those same nights stop being available on the other channels.

Booking details

Open the booking to check dates, guests, the amount and the category purchased on Booking.com. When the guest pays at the property, the details show the amount still to collect. Your team can also move the guest to another room here while the channel continues to sell the category.

Where to cancel

Make changes or cancellations for bookings from this channel on Booking.com itself. The instruction appears at the bottom of the booking details, and InnSync follows the channel update.

A date change

In the example, the guest adds a night to the booking on Booking.com. The change reaches InnSync without your team entering a new booking, and the stay now lasts three nights. Open the details to check the updated dates.

Cancellation behavior

After cancellation on Booking.com, the booking no longer occupies the calendar. Room 07 becomes available again and displays a rate for each night. Those dates also return to sale on the channels.

Wrap-up

Check your property’s data before carrying out the demonstrated actions. Continue with the related guides below to review the previous and next parts of the workflow.