Cancellations and refunds

Before you start

• A canceled or no-show booking with funds received.
• Your team’s decision about retention and refund.

Overview

Review a cancelled booking’s balance, retained amount and any refund that must be recorded. Use the chapters to follow each step in the recording and refer back to the written instructions.

Review the list

Review canceled or no-show bookings that still have received funds. Your team decides what happens to the money.

Retain an amount

Enter the amount to retain, capped at funds received. The video prepares the decision without confirming retention.

Record a refund

Record the refunded amount, method and receipt. Recording is not payment execution; the video does not confirm the action.

After the decision

Once decided, the booking has a decided status. Open the calendar link to check the result.

Wrap-up

Check your property’s data before carrying out the demonstrated actions. Continue with the related guides below to review the previous and next parts of the workflow.