Carmen sales on WhatsApp

Before you start

• Category rates set up in InnSync.
• Carmen connected to your property’s WhatsApp, with sales turned on.

Carmen on WhatsApp

The video shows how Carmen answers your guests on WhatsApp and helps sell your property’s nights. In the example, a guest asks whether there is a room for 2 people from November 14 to 16.

Rates from InnSync

To reply, Carmen checks the rates set up in InnSync at the moment of the conversation, and never makes up a price. The booking calendar shows the available rooms with each night’s rate, and she replies with the nightly rate and the total for the stay.

The provisional booking

When the guest accepts, Carmen creates a provisional booking. It holds the room for up to one hour while the guest pays, and takes those nights on the booking calendar.

Payment checked

Once the payment is checked, the booking is confirmed and shows as confirmed on the calendar.

When the conversation goes to your team

If a request falls outside your property’s rules, such as a discount you don’t offer, Carmen hands the conversation to your team, who take it from there.

Full transcript

Translated from the Portuguese narration.