"Is the place ready or not? The guest is asking and I don't know." You run your properties in Lodgify, the cleaner is on site, and turn days still feel improvised. Searching "Lodgify turnover" or "Lodgify and a cleaning app" turns up feature lists, but the question is different: what does your turnover routine need to decide, and which tool holds the answer? This article covers what Lodgify offers for turnovers, which decisions stay yours, and where guest replies fit.
The short answer
Lodgify describes its own task management for turnovers. The gap in a growing operation is rarely the tool. It is the rules: what ready means for each unit, what happens on a same-day turn, what counts as confirmation and who answers the guest who asks. Whether you use Lodgify's tasks, a separate cleaning app or both, those rules have to exist and one place has to hold the record.
What Lodgify describes
These points come from Lodgify's task management page. The live page blocks automated reading, so we read a copy archived on 26 June 2026 and checked it on 2 October 2026. Details and plan availability can change, so confirm with Lodgify.
- Auto-scheduled tasks. Recurring tasks such as turnover cleanings "generate automatically after each checkout" and can be linked to specific rentals.
- One-time tasks for a maintenance visit or a restock, assigned to a team member.
- Assignment to a specific person or to a role such as "any cleaner," with push notifications for new tasks, status tracking and the option to let team members claim open tasks.
- Checklists with photo requirements, and inspection before sign-off: tasks can require your approval, and you review the photos before marking them complete.
- One view of pending, overdue and completed tasks across properties.
I did not find the plan or price required for task management on that page, so it is left out here. Ask Lodgify before you build the routine on it.
Lodgify also has a unified inbox that brings OTA guest messages and direct-booking emails into one place, per its 2022 announcement. That is where the guest question arrives, and the answer depends on the turnover state.
The decisions that stay with your operation
A tool lets you record a standard. It cannot choose one. Write these per unit.
- Ready. The checklist items, the required photos, and who inspects. A unit that is ready for a family of six is not always ready for a late arrival.
- Same-day turns. The window between checkout and the next check-in, and the rule when the clean runs late: who is told, and what the guest hears.
- Exceptions. Damage, missing items, a locked door. Who owns each, and where the note lives.
- Change. When a booking moves, the generated task has to follow. Decide who checks.
- The record. If you also use a separate cleaning app, choose which system is the record of readiness and treat the other as input.
An illustrative scenario, not a customer: a unit has a 10 a.m. checkout and a 3 p.m. check-in. The cleaner finishes at 1 p.m., photos uploaded, but the inspection is waiting on an owner who is driving. At 2 p.m. the guest writes asking whether they can come early. The task data says the unit is almost ready, and the answer to the guest needs a person to decide. A routine decides in advance who that person is and what the guest hears.
A one-page standard per unit
Whatever tool holds the tasks, the standard fits on one page per unit. Keep it short enough that a cleaner who has seen the unit twice can follow it.
- Entry. How the cleaner gets in, and who to contact if the code fails.
- Checklist. The rooms and items, in the order the cleaner walks them. Mark which items are required.
- Photos. The two or three shots that tell you the unit is ready, such as the bed made, the kitchen counter clear and the entry. Name them so every cleaner takes the same ones.
- Supplies. What gets restocked and where the spares are kept.
- Escalation. What a cleaner does on finding damage or a missing item, and who is told.
- Sign-off. Who inspects, by what time, and what happens if that person is unavailable.
If a unit has no such page, the checklist in any tool will drift to whatever the last cleaner remembered. This is the part of a turnover routine that belongs to the operation, and it is the same whether the tasks live in Lodgify, in a cleaning app or elsewhere.
Where guest replies fit
Guest questions during a turn day are about the booking and the state of the unit: early check-in, parking, whether the place is ready. A reply that ignores either is a generic script.
InnSync works alongside Lodgify, which keeps bookings, your website and channel sync. Carmen, InnSync's AI agent, writes replies from the live booking, the unit and your house rules, and brings your team in when a situation needs a person. You choose, per channel, whether she replies on her own or drafts for review.
InnSync also runs a cleaning and check-in routine: a property-specific checklist after check-out, opened by the cleaner from a phone link with no app to install, with an optional photo, and a readiness view for the operator before the next arrival. That overlaps with Lodgify's tasks. If your crew already works from Lodgify tasks, keep them there and use InnSync for the guest-reply and check-in side. Running two checklists per unit leaves two answers to the same question: Is it ready?
Limits. A checklist does not replace your cleaners or choose who to call, and InnSync does not dispatch an outside crew on its own.
If you use Lodgify
Keep Lodgify. InnSync runs the operation around it — the connection is set up with you during onboarding.
The starting workflow, the booking data it needs and the supported channels are agreed with you during onboarding.
Next step
Take your busiest unit and write the five decisions above. Then check which system holds each one. If the guest-reply or check-in side is the loose end, see how InnSync works with Lodgify.