Guest service for vacation-rental teams.

The same questions, every stay.

Wi-Fi, times and arrival instructions repeat. Urgent issues still need your team’s attention.

1. Wi-Fi and check-out times

   The same instructions need to reach different guests.

2. After-hours messages

   Questions arrive while your team is away.

3. Urgent requests

   Requests that need attention should not get lost among routine questions.

See the context behind a reply.

Carmen checks available rate and availability data. Missing rates are not invented; sensitive information and urgent issues call for your team.

1. Booking context

   Identify the stay before answering.

2. Availability and rates

   Check the source rather than inventing a price.

3. Sensitive information

   Requires a confirmed booking.

4. Urgency

   Bring in your team.

Start with guest service, through the existing setup.

Log in and describe how you operate today. Your account’s available setup may offer a supported PMS connection, listing links or manual units.

1. Log in to your account

   Open the setup available for your profile.

2. Describe your operation

   Supported PMS connection, listing links or manual units.

3. Prepare guest service

   Set tone, knowledge and reply review.

Your team stays in control.

Set the tone and review the knowledge base. In Review Mode, approve replies before sending and take over a conversation when needed.

1. Review Mode

   Your team approves before sending.

2. Knowledge

   A knowledge base your team edits.

3. Human handoff

   Take over within the conversation.

Multiple properties, relevant guest context.

From availability questions to stay instructions, Carmen uses the available data. She identifies the guest’s language and replies accordingly.

1. During the stay

   Check-in, house rules, arrival instructions and Wi-Fi with the booking context.

2. Before booking

   Availability and rates checked at the source, without inventing prices.

3. In the guest’s language

   Carmen identifies the guest’s language and responds accordingly.