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Messages timed to stays

Works today

Timed Airbnb messages with room for real conversations

Send the right stay messages from live booking timing, then let Carmen handle inbound questions with the context your team needs.

Join the listBook a design-partner call

The automated guest journey and Carmen's inbound messaging workflow are available today.

See it working

Carmen answers with the booking in front of her

Carmen answers a guest’s WhatsApp question inside the operator inbox with live stay context.

  • InnSync inbox: conversation list on the left with each channel, the thread in the middle, and the guest panel on the right with the booking, the detected mood and the documents

    The whole screen, with the guest panel open.

  • InnSync properties screen: units grouped by building, each with Wi-Fi password, access code, check-in and check-out times, parking and rules

    Properties grouped by building — this is where the answers come from.

  • Phone screen asking the guest for a photo of their ID to fill in the check-in details

    The guest check-in, from their own phone.

Real screens from the product. The interface also runs in English.

What you get

Booking-timed messages

Send welcome, check-in, document reminder, post-arrival, and review-request messages from real booking timing.

Exact editable templates

Your team edits each journey template, and the exact template shown in the editor is what guests receive.

Contextual inbound replies

Carmen can answer Airbnb, OTA, WhatsApp, and email questions using live PMS context for the guest and property.

InnSync has become essential to our growth.
QuarterDaniel and Thales at QuarterShort-term rental management · Goiânia, Brazil

Frequently asked questions

See it on your operation

Tell us which system you run and we will show you exactly what changes on your operation.

Join the listBook a design-partner call

No card. A real conversation with the founder and the team.