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Structure every stay

Integration in design partnership

Add an operations layer to Hostaway

Hostaway keeps reservations and channel management. InnSync is being designed to run the guest and field operations around them.

Join the listBook a design-partner call

The Hostaway integration is in design partnership and not live today; join the waiting list to be considered as an early partner.

Works alongsideStaysHospedinAirbnbAirbnbBooking.comBooking.comWhatsAppWhatsApp

See it working

Carmen answers with the booking in front of her

Carmen answers a guest on WhatsApp inside the InnSync inbox.

Example conversation. Carmen works this way today on InnSync’s live integrations.

  • InnSync inbox: conversation list on the left with each channel, the thread in the middle, and the guest panel on the right with the booking, the detected mood and the documents

    The whole screen, with the guest panel open.

  • InnSync properties screen: units grouped by building, each with Wi-Fi password, access code, check-in and check-out times, parking and rules

    Properties grouped by building — this is where the answers come from.

  • Phone screen asking the guest for a photo of their ID to fill in the check-in details

    The guest check-in, from their own phone.

Real screens from the product. The interface also runs in English.

PMS + InnSync

Your PMS manages the bookings. InnSync manages the rest

You don't switch systems. InnSync steps in exactly where the PMS stops: before, during and after every booking.

PMS alone

  • Hours a day answering guest messages
  • Guests waiting hours for a reply
  • Cleaning and front desk coordinated in chat groups and manual handoffs
  • Reviews that mention poor communication

PMS + InnSync

  • Guest messages answered from live PMS data
  • The booking moves forward on its own: quote, link, confirmation
  • Cleaning, documents and front desk in one system
  • Better ratings on the platforms

What you get

Operations around reservations

InnSync is designed to manage guest questions, check-in details, cleaning coordination, and exceptions around Hostaway reservations.

Connected guest journey

Guest journeys, document collection, inbox conversations, and team follow-up are designed to share one operating view.

Design partnership

The Hostaway integration is in design partnership and is not live today.

Frequently asked questions

See it on your operation

Tell us which system you run and we will show you exactly what changes on your operation.

Join the listBook a design-partner call

No card. A real conversation with the founder and the team.